Here you can find answers to the most common questions about ordering products directly from Italy.
Who can order from Direct from Italy?
Our Direct from Italy service is designed mainly for grocery shops, delicatessens and other food businesses looking for authentic Italian products.
What is the minimum order?
Orders are by full pallet only. You can mix different products on the same pallet. As a rough guide, a full mixed pallet is often around £1,500 in product value. This is not a minimum spend; the number of cases that fit depends on the products. We will confirm the order and pallet space before payment.
Do you offer free delivery?
"Delivery" is not included in the product prices. Freight, customs and clearance charges will be quoted separately before payment. We deliver within the M25; please contact us for a quote for delivery outside the M25.
How long does delivery take?
Delivery normally takes approximately 7–10 working days after your order is confirmed and paid. We normally have two departures from Italy each week, one on Monday or Tuesday and another on Friday or Saturday. Transport to London usually takes around three days from departure; we will confirm your delivery arrangements after reviewing the order.
Do you deliver at weekends?
No. We do not deliver on Saturdays or Sundays.
Do you supply chilled or frozen products?
No. The Direct from Italy range contains ambient products only. We do not currently supply chilled or frozen products through this service.
Can I order a product showing as out of stock?
Yes. Because these products are supplied directly from Italy, you may still be able to order them. We will check availability with our supplier and contact you if anything is unavailable.
Can I combine Direct from Italy products with UK-stock products?
No. Direct from Italy products and UK-stock products must be ordered separately because they have different delivery arrangements and lead times.
When will my order be processed
We review your order and check product availability and pallet quantity. We then confirm the full price, including freight, customs and clearance charges, for your approval. Once payment is received, we arrange dispatch.
How do I open a trade account?
Select “Trade Enquiry” from the main menu and complete the form. We will review your information and contact you.
What should I do if my delivery is damaged or incorrect?
Please check your delivery when it arrives and contact us promptly if anything is damaged, missing or incorrect. Please also see our Returns and Refunds Policy.
How can I contact Itabites?
Email: info@itabites.com
WhatsApp: +44 7956 879251
You can also use the chat button on our website for general questions.